Refund Policy

1. Our Commitment

At Nexus, we stand behind the quality of our courses. We want you to be completely satisfied with your learning experience. If for any reason you're not happy with your purchase, we offer a fair and transparent refund policy.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all course purchases. You can request a full refund within 30 days of your enrollment date, no questions asked.

3. Refund Eligibility

To be eligible for a refund, you must:

• Request the refund within 30 days of purchase
• Provide a valid reason for the refund request
• Have completed less than 30% of the course content
• Not have downloaded any course certificates

4. How to Request a Refund

5. Refund Processing

Once your refund request is approved:

• Processing time: 1-2 business days
• Refund to original payment method: 5-10 business days
• PayPal refunds: 1-3 business days
• Bank transfers: 3-7 business days

6. Exceptions

Refunds may not be available for:

• Courses completed more than 30%
• Requests made after 30 days
• Free courses or promotional access
• Third-party certification fees
• Violation of terms of service

7. Partial Refunds

For course bundles or annual subscriptions, we may offer partial refunds based on unused content. Each case is reviewed individually to ensure fairness.

8. Alternative Solutions

Before requesting a refund, consider these alternatives:

• Course transfer to a different program
• Extended access period
• One-on-one support session
• Account credit for future purchases

9. Contact Us

Have questions about our refund policy? Contact our support team at refunds@nexus.com or through our contact page. We're here to help resolve any concerns you may have.